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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
276 ratings and 161 comments received in the last 90 days.
16 October 2025
Arjun Singh totally delivered. The car is to spec and a decent deal was done. He kept me informed throughout and at handover took me through all the tech & features. Very knowledgeable guy. Absolutely a pleasure doing business with Arjun/Stratstone.
14 October 2025
As before
12 October 2025
Although delivery was held by BMW for a recall isssue, Craig and Georgina were first class in communication and sorting out my issues.
09 October 2025
Our sales specialist Tom Ruff was excellent he guided us through the whole process and was very helpful. The handover was done with Arjuin Singh who also was very helpful.
06 October 2025
Excellent customer service and communication with Arjuin at Doncaster to organise the car, spec and collection. Very friendly and approachable, talked us through all queries and genuinely cared about our experience.
06 October 2025
My Salesperson Jamie O'Mara was excellent all the way through as was the Finance expert Roxanne.
03 October 2025
Very easy
03 October 2025
We were warmly greeted by Luke Dixon, we discussed what we were looking for, Luke listened and made some suggestions, not once did we feel pressured. We had a test drive in the new 1 series and we were very impressed and placed the order.
02 October 2025
The salesperson, Craig Smith, who looked after us made everything run smoothly. His non pushy attitude is just what we like.
30 September 2025
Luke Dixon was my Sales contact. He was knowledgable, friendly & professional, he listened and understood my requirements. He kept me informed of the process, he took time to explain every step of the way. Great communicator. Fab car reveal! Thanks
30 September 2025
Tom answered and went through each question I had, quick service within the week
30 September 2025
There was no hanging around once I'd chosen my car. It was with me a week later and even the handover was a lot faster than in previous purchases.
24 September 2025
Very patient team, explained everything thoroughly
23 September 2025
Problem with headlights delayed handover by 5 days
23 September 2025
back to the single key issue, then well demonstrated and reassured
23 September 2025
Excellent service
23 September 2025
Sales person was very knowledgable.
18 September 2025
Very positive experience throughout the sales process
16 September 2025
Derwyn Edwards was great to deal with and made the whole experience an excellent experience
16 September 2025
Great service
09 September 2025
Very good service from Craig and the team. Just delay in the refund of the deposit due to system fault.
09 September 2025
I was extremely satisfied with my experience in dealing with everyone at Stratstone BMW Doncaster.
09 September 2025
Luke Dixon made it very easy
08 September 2025
Very good team.
06 September 2025
Very satisfied communication was great
04 September 2025
Good communication throughout the process and car was delivered on time with a great experience
04 September 2025
Good
04 September 2025
Great experience from start to finish, was kept informed at all stages.
03 September 2025
No issues and they made delivery of the car something to look forward fo
27 August 2025
Great price,great service
22 August 2025
Car beautiful presented under a wrap with a huge blue bow ... fantastic.
16 August 2025
Receptionist always helpful,pleasant and friendly.Have always been offered beverages. Arjuin was a credit to BMW,very pleasant and professional.Made delivery of the new vehicle a very pleasant experience.Made us feel important and welcome.
04 August 2025
Very helpful and friendly team.
03 August 2025
Lovely experience. Polite greeting from the receptionist. Offered coffee shown toilet facilities. Essential after a long journey up the M1 Tom was very cheerful and friendly. Very knowledgeable and made me feel at ease and helped me with the IT
02 August 2025
Very professional, good communication and rapid response
01 August 2025
Overall very satisfied with dealership To date, hope it continues.
23 October 2025
From booking to handover for service and handing back car to me, very easy and quick service.
22 October 2025
Friendly and helpful
20 October 2025
Full explanation and video of the Health Check Performed and additional info from the Technician Mike on an issue with my air conditioning I had experienced.
20 October 2025
very slack attention...reception staff more interested in gossiping and looking at mobile phones
20 October 2025
good experience
19 October 2025
Although a proffesional and supportive approach from Georgina the issue remains with the car.
19 October 2025
Made to feel welcome at reception and dealt with very quickly
18 October 2025
Great service and kept us up to date
18 October 2025
No complaints at all everyone I deal with is very kind and helpful
17 October 2025
From booking in to collecting the process is simple and efficient. Also well communicated which makes everything work really well
16 October 2025
Overall great service
16 October 2025
Extremely satisfied, made something that felt impossible, possible
15 October 2025
Staff fantastic and Natalie keeps me informed and looks after everything what a asset she is
14 October 2025
Very friendly, nice and easy
14 October 2025
Because of service I received
14 October 2025
Job done as required no fuss no hassle
10 October 2025
Excellent service from Olivia very helpful
10 October 2025
Easily the best customer service I`ve ever recieved. Handled with care and attention, fast turn round.
09 October 2025
Completed in a timely manner and to extremely good standards
09 October 2025
Service carried out and vehicle check in just over 2 hours while I waited
08 October 2025
Plenty of communication
07 October 2025
Fantastic service as always
07 October 2025
Having arrived later than booked due to traffic issues it wasn't a problem and I was dealt with courteously and was able to continue with my day. Whilst I waited for my lift I was given a coffee. I was regularly briefed as to issues and progress.
06 October 2025
Amazing! They understood my situation and gave me more options to solve it. Very friendly staff.
06 October 2025
Late pick up poor valet want to change car want them to follow up with me
06 October 2025
Communication and flexibility
05 October 2025
Very friendly and helpful
05 October 2025
Cannot fault the service provided. Olivia knew I was concerned about driving an automatic vehicle and called me to make sure I was OK when I got home. Olivia is a credit to Stratstone Doncaster.
02 October 2025
Great staff and good quality workmanship.
01 October 2025
After difficulties with the online booking. The receptionist and Olivia couldn't help me enough. The fact they were so friendly and helpful was refreshing and excellent to see.
01 October 2025
friendly professional staff with a smile can never do enough for you
30 September 2025
The car was serviced and valeted well within the timescales given and this was supported by a comprehensive written reported that was emailed to me before I left the dealership.
30 September 2025
Stacey was extremely helpful, friendly and explained everything to us. Could not have been better.
30 September 2025
Warmly welcomed by Olivia. Olivia was well prepared with details of my service requirements and explained the service schedule and quickly identified my expectations. I was well informed about progress during my 180 min stay. Thank you.
30 September 2025
On the pre-booking form I was asked if I would like a free car valet & I answered 'yes' but my car wasn't cleaned. This is the second visit this has happened.
30 September 2025
Great service nothing is too much trouble and you get the job done
30 September 2025
Olivia kept me fully informed of the progress of my cars service.When I was collecting my car I got delayed due to a closed section of the motorway and Olivia offered to wait for me to collect my car .
30 September 2025
Sadly my car had a few issues. However Olivia was there to save the day and is an amazing asset to BMW. Best customer service i've ever experienced and will be going through her for any other problems or questions I have.
29 September 2025
Very satisfied.
28 September 2025
Olivia kept me up to date with the repair progress and was extremely nice to deal with. Genuine customer care. Tech Joe was keen to resolve the issue I raised and was also very professional in his approach.
28 September 2025
Happy with the experience
28 September 2025
Because it is true.
28 September 2025
Nothing too much trouble
27 September 2025
Very professional service
27 September 2025
Satisfactory interaction.
26 September 2025
Only received one hitch even though everything was planned over a month in advance. Communication between departments in required to improve and notes are needed on the account so no mishaps can happen.
25 September 2025
Good service
24 September 2025
Managed to book in quickly and my car was sorted out with no issues
24 September 2025
Professional staff who have a great deal of experience with BMW
23 September 2025
Would be 5 starts but the lack of key drop box meant having to rearrange plans
23 September 2025
Staff helpful and everything done in timely manner
23 September 2025
It good and rlaxing,on time and completed on schedule
22 September 2025
Luisa was excellent, keeping me informed at every stage and making sure I was appraised of all that was going on.
22 September 2025
The girls on the front are an absolute delight! All 4 are amazing
21 September 2025
Satisfied, I've visited twice and had advisory work done and that relating to a re call. Happy with service provided.
20 September 2025
Very helpful and knowledgeable
19 September 2025
The whole service experience was great
18 September 2025
Fast and efficient service from drop off to pick up
17 September 2025
They cared and appreciated you as a customer
16 September 2025
Good communication and customer service.
16 September 2025
Lovely environment very helpful staff, bags of knowledge.
16 September 2025
easy process and fast
15 September 2025
The sales advisor was really friendly and very helpful throughout the service and kept me updated
15 September 2025
I had to take my bmw in for some warranty work because of a faulty MAF sensor . They sorted it out in 24 hrs.
15 September 2025
I can't complain about anything
15 September 2025
I have no complaints - everything was handled very well. Nick was a superstar, offering a place for me to work whilst I waited for my vehicle to be tested.
15 September 2025
Happy
14 September 2025
Everything was done as expected
14 September 2025
Very professional
13 September 2025
Looked after from start to finish and well informed.
13 September 2025
Very happy - always been happy both with sales and service.
11 September 2025
Satisfied with booking, drop-off, and collection, but very disappointed with diagnostics and repair costs. After several BMWs, this will be my last - rising costs and declining reliability no longer justify ownership.
09 September 2025
Found and fixed the problem very quickly,
09 September 2025
All the staff from Olivia to the 2 girls on reception and the lady in service and after sales were nothing but lovely
08 September 2025
I was attended to by Stacey, who was excellent.
08 September 2025
Quick and efficient - waited on site for my car.
08 September 2025
Everything done as requested
06 September 2025
Friendly, professional service, good comunication, happy with pricing.
06 September 2025
Brilliant staff
06 September 2025
The best service I've ever received from a dealership - thank you Olivia.
05 September 2025
Friendly staff Well looked after Quick rectification and turnaround time
03 September 2025
Service etc went well as usual, kept informed of progress, treated with respect. Only downside was car was cleaned before collection but we found it more dirty than when it went in, so i think in future will decline the complimentary clean.
02 September 2025
Natalie was great! Fast and efficient
29 August 2025
Under Nick the whole service team is the best it has been for several years.
27 August 2025
You kindly collect our vehicle and return , due to our difficult circumstances .You have a wonderful kind and helpful team . The service engineers do such a great job - our car comes back looking like new and feels utterly wonderful when driving !
27 August 2025
Satisfied
27 August 2025
Completed on time and everyone was as promised. 5 stars top score from me
26 August 2025
Excellent service and customer satisfaction
26 August 2025
I had the pleasure of dealing with Stacey at the Doncaster branch who was extremely helpful and updated me as to what was happening with my vehicle
25 August 2025
All the staff are very helpful and provide a 'High' level of service. I dealt with Luisa, she was amazing and very professional, made the whole visit a breeze and a pleasurable experience, Thank you ??
24 August 2025
although Im not entirely happy with the fault on the car, the customer service meant I got the best possible resolution
24 August 2025
As above and warranty repair dealt with efficiently and promptly.
21 August 2025
Apart from the above, which was resolved quickly, it was first class
21 August 2025
Customer service experience was excellent. Huge thanks to Olivia who dealt with me when booking the car in for service and on the day of service. Olivia was extremely polite, friendly and professional. Most of all she delivered what she promised.
21 August 2025
Easy and friendly staff happy to help
20 August 2025
Although there were issues with the recall and repairs which delayed it another day until the parts arrived, the lady that dealt with me 'Stacey' was excellent. She kept me informed throughout the process and was extremely polite and helpful.
19 August 2025
Service of my car was quicker than expected and hassle free!
19 August 2025
Great service, fast and reliable
18 August 2025
The wash and hoover wasn't the greatest
17 August 2025
Expensive compared to the independents.
17 August 2025
Could have been an expensive repair if it had not have been for Olivia speaking to BMW warranty team and getting most of the repairs covered under warranty for us. Excellent work Olivia.
16 August 2025
Could not be more happy with the experience Olivia's help fullness was second to none
14 August 2025
I always use Stratstone as they are attentive friendly and efficient
14 August 2025
I spoke to one of the mechanics who worked on my car and he put my mind at ease that all was good with my car. Also the cleanliness under in the engine bay was fantastic.
14 August 2025
Everything was done professionally and politeness.
13 August 2025
Kept me informed of everything that was happening
13 August 2025
Amazing experience
12 August 2025
Olivia was super helpful
12 August 2025
Disappointed that because of the age of my car I had to bring the car into BMW for a basic satellite navigation update.
11 August 2025
Quick and efficient and central location.
11 August 2025
Service girl tried to be helpful but unfortunately bmw customer service attitudes and your policies destroyed. Amazing how you can almost be accused of not knowing you had brought two keys in and you mislaid in another lock box one you swore was not
11 August 2025
Car was booked in quick
10 August 2025
It's all due to Olivia. You need more like her.
09 August 2025
Apart from the complimentary wash as stated above. Stacey on the service desk was excellent, very polite, very detailed, and great customer service, a credit to BMW Doncaster
06 August 2025
Hassle free
05 August 2025
As above
05 August 2025
Great customer focus. Luisa was really helpful and professional
05 August 2025
No fuss services, promises to keep me updated were kept which is important to me
04 August 2025
This was the purchase of a used vehicle. Which was sourced from another Stratstone dealership. Staff arranged for it to be brought in to the Doncaster branch.
03 August 2025
Same as above
03 August 2025
We as happy with it all
02 August 2025
Outstanding individual service
02 August 2025
Satified
01 August 2025
The staff was on it as soon as I arrived. Very professional. And the cup of tea was also a nice gesture while you wait.
17 October 2025
Got everything sorted and was in my new car within 3 days, absolutely smashing experience,.