OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
260 ratings and 191 comments received in the last 90 days.
03 May 2026
The sakes person did everything to support with my new car, its a shame the BMW finance cant be as good as Stratstone sales team
30 April 2026
The process was flawless from start to end
30 April 2026
Very satisfied
29 April 2026
Polite and listened to what I wanted and could afford.
26 April 2026
The sales people especially Martin and Michael went above and beyond to make my buying experience the best one of all of the purchases I've made in my life and if I ever buy another car I won't hesitate I'll be right back there again Anne
22 April 2026
I could not fault the salesman or the full experience with the garage. However the only reason I did not give 5 stars is because I bought a brand new car and the first thing I had to do is drive to the petrol station to fill up so I could get home.
21 April 2026
Martin, simply the best.
19 April 2026
Great service, really friendly and quick at responding to questions.
03 April 2026
Everything was perfect
02 April 2026
Amazing service throughout.
02 April 2026
Excellent service, very honest and friendly, Martin kept me updated throughout the process and i was extremely happy with the whole experience, this was my fifth car from this dealership, the standard of customer care is outstanding. Brilliant,5stars
02 April 2026
We have dealt with Stratstone BMW for many years and always have a good experience with the team.
02 April 2026
Sara and Arj did a great job in the E2E journey of the sale. They worked together very effectively to ensure our needs were fulfilled.
02 April 2026
All went well according to my wishes. Arjuin Singh was most helpful in creating and delivering just what I wanted.
31 March 2026
Issues relating to the registration of the vehicle made the process truncated. I appreciate this was beyond the control of the dealership but the communication could have been better
30 March 2026
Very well looked after, quick and efficient service
29 March 2026
Lots to complete but everything went smoothly
25 March 2026
Second car I've purchased off Martin wouldn't use anyone else
24 March 2026
Purchasing the car was a very pleasurable experience with first class service from Neil Earl
23 March 2026
Very happy! Hamad was really friendly, and knew exactly what i wanted and communicated really well throughout.
16 March 2026
Everything went smoothly from start to finish Delivery was on time the sales team kept me informed at every stage
12 March 2026
The process felt very smooth, Hamad was very supportive and patient and talked me through it, every step of the way. The communication from everyone at BMW was great and I felt informed and looked after.
11 March 2026
Amazing service from start to finish, the customer care was spot on.
09 March 2026
Decent service overall, but attention to detail on vehicle prep was lacking a little.
09 March 2026
Martin was informative and friendly.
08 March 2026
Jade Hudson was very helpful and went out of her way to explain and to guide me through the process.
06 March 2026
We did part exchange at Doncaster BMW stratstone . We were both really happy with deal our sales man Neil Earl was very helpful couldn't do enough for us we would highly recommend BMW stratstone Doncaster and will be definitely returning.
04 March 2026
Everyone involved in the sale & car presentation were amazing we'll done bmw
04 March 2026
Very happy with my experience . Jamie was extremely helpful and understanding of how much technology i could cope with
03 March 2026
A friendly welcoming atmosphere and the 'new' layout works very well
02 March 2026
Arjuin was helpful in explaining technicalities. He was patient on the test drive.
28 February 2026
Excellent service from all staff throughout the purchase. I was always dealt with in a very courteous and efficient manner.
28 February 2026
Martin was very helpful with everything, kept us up to date at all time.
08 May 2026
Very friendly staff
07 May 2026
Very smooth process
06 May 2026
Natalie was easy to communicate with, tentative and such a pleasure to deal with. However, your switch to " gimmickery " ( ie , book in with mobile phone or app isn't very warm and removes the human touch)
06 May 2026
Courteous, work carried out on time
06 May 2026
X4M is just over a year old and needed a forced re-gen due to carbon build up. Having paid £64K for this vehicle and been advised that this is not covered under warranty and would result in a bill for £333 is disgraceful. Never had an issue with merc
06 May 2026
I was kept fully informed and a loan car was provided promptly
05 May 2026
The young lady in the MOT/Servicing dept., was exceptional and professional.
05 May 2026
Happy with the communications and the customer service provided
04 May 2026
i been there i bought my car for 9 months and now they asking for £500 for change the battery, i bought my car from bmw and price was higher than market, they saying is not included in warranty and i understand but after 9 months battery is down
04 May 2026
Sorted out an annoying rattle which I have had since new. I was expecting to collect after service without finding rattle,. Extremely pleased to find all diagnosed and repair sorted. Thanks for restoring my faith in garages
04 May 2026
Always friendly and helpful.
02 May 2026
Everything sorted efficiently
29 April 2026
Amazing service- from start to finish No matter what happens, you feel safe and confident that they will help if needed.
28 April 2026
Faultless service.
28 April 2026
Great customer service
28 April 2026
Stacey was courteous, professional and knowledgable.
27 April 2026
Brill service with video
27 April 2026
Very good service provided. Stacey kept me informed of progress and was spot on with her estimate of timing - 2 hours.
25 April 2026
They had ordered the incorrect part.
25 April 2026
Nice environment, happy helpful people on reception, I did not have time to sit down, service was available and sort within minutes, thank you Olivia, kept me informed with all what was happening.
24 April 2026
I would highly recommend BMW based on the quality of service, clear communication and professional handling of my vehicle. The experience gave me confidence in the brand and the centre
23 April 2026
First class service . No problems whatsoever
22 April 2026
Good service, very pleasant staff.
22 April 2026
The work took longer than expected but the team were very accommodating in giving me a fleet vehicle to use until the work was completed on my car. Extremely helpful
22 April 2026
The lady I dealt with in Dincsdtercwas brilliant,
22 April 2026
A super smooth experience.good communication from staff and I was kept updated on any issues that came up. Really pleased.
21 April 2026
Great service from the service dept.
21 April 2026
I am shocked and very angry at my recent experience with Stratstone bmw Doncaster, and I want answers to why bmw told me that my vehicle needed £1900 worth of work and it didn't!!! I would like a call to discuss this
21 April 2026
Staff were friendly and attentive, efficient service and good communication
21 April 2026
Allways satisfied when coming to BMW
21 April 2026
Faultless service
20 April 2026
Excellent service
20 April 2026
Attention to details
20 April 2026
Fast and reliable
20 April 2026
Great communication and lovely to deal with, everyone so polite weather it be on the phone or in person
19 April 2026
Always look after by Natalie Noonan
19 April 2026
Very satisfied. Jemma was lovely and very helpful
18 April 2026
Car picked up and returned earlier than expected. All works completed. Car valeted spotless very impressed.
16 April 2026
Good job and fixed a puncture too
16 April 2026
Very happy with the service
16 April 2026
Olivia was very pleasant and professional and kept me up to date with progress throughout.
15 April 2026
Very pleased with all the service I received. Whole experience was very enjoyable.
15 April 2026
When I first bought the car and had it serviced they used to hoover the interior but the last two times they haven't even though I asked them to do so
13 April 2026
Good customer service throughout Polite and friendly
13 April 2026
Good service staff very helpful
13 April 2026
Really helpful and friendly, received a phone call explaining what was need with price breakdown
13 April 2026
Incredibly efficient, helpful and knowledgable staff. A credit to Stratstone BMW.
12 April 2026
Olivia who I dealt with was everything you'd want as a customer - polite, knowledgable and extremely helpful. Couldn't have asked for better service.
12 April 2026
Well i got asked if i wanted inside out clean and didnt get one they left all mess from pollen filter on floor of the passenger side and charged me for screen wash and left the bottle inside my car i dont think il be coming back again!
10 April 2026
Olivia Graham was unbelievably helpful and she did everything she could to make sure I was sorted. She organised everything and made the process really simple, quick and easy
09 April 2026
Really helpful guys at Stratstone, the problem the car went in for was not rectified though
08 April 2026
Louise was very helpful and all the staff I met very welcoming.
08 April 2026
I had a problem with my car and they got the car in straight away to diagnose the fault with no hassle great service.
07 April 2026
did what they said would do, Reception very good on arrival. Stacey was very helpful when I tele for progress on my car, she was ready when I called to collect the car and escorted me to the location of car
07 April 2026
Excellent as ever
04 April 2026
Quick obliging service. Pleasant staff. Sorted a while you wait appointment for me.
04 April 2026
Very efficient and friendly service, Luisa from service was very helpful and kept me updated all the time.
03 April 2026
Olivia in the service department was professional, courteous and charismatic.
02 April 2026
The staff were brilliant and made sure my car was serviced quickly and efficiently, great service
02 April 2026
Stacey was professional friendly and polite throughout. I felt I was treated respectfully and I came away feeling like a valued customer. This level of service is hard to combine nowadays thank you.
01 April 2026
Every time I visit for my service I'm looked after by the ladies of the team all are very knowledgeable and very friendly. Thank you Olivia,Louisa,Stacey and Nat. Well done team
01 April 2026
I received the service I would expect to receive
01 April 2026
fantastic service from start to finish great communication
01 April 2026
The recall task was completed in short order and photographic evidence was provided to satisfy my request.
31 March 2026
Very pleasant and polite staff.
31 March 2026
All to plan and no issues.
31 March 2026
Friendly staff, good service, decent valet.
30 March 2026
Excellent service
30 March 2026
Good professional customer service
30 March 2026
The staff at BMW are amazing Louise couldn't do enough for me and even sent me home in a courtesy car when mine wasn't ready and then delivered my car the next day Natalie was a big help too
30 March 2026
Staff pleasant and efficient. Work done as planned.
29 March 2026
Friendly
29 March 2026
Great service
29 March 2026
Olivia went over and above with her customer service.
28 March 2026
Prompt recall service done.
28 March 2026
Through the process I was kept promptly updated and the whole exper Felt very smooth.
28 March 2026
Excellent serivce , very friendly professional team.
27 March 2026
Very friendly and accommodation my ask for a quiet place to work.
27 March 2026
Excellent service from Louisa from start to finish
27 March 2026
Great communication
26 March 2026
fixed lock issue
25 March 2026
Prompt service and good communication regards to the progress.
25 March 2026
Very courteous staff
25 March 2026
Everything was spot on no complications and everything was informed in an understandable way
25 March 2026
Fast, friendly and professional, couldn't ask for more
24 March 2026
Recall done very quickly and efficiently
24 March 2026
Excellent customer service
23 March 2026
Always helpful and ready to explain anything.
23 March 2026
Smooth experience from start to finish
23 March 2026
quick and easy
21 March 2026
Amazing service as always
21 March 2026
We needed help with a minor problem at shirt notice and appreciated their help the same day.
19 March 2026
Polite and friendly service
19 March 2026
Professionally done Courteous staff Pleasant showroom.
19 March 2026
Senior sales representatives was awesome with my issues with my car
18 March 2026
Friendly, helpful staff and completing the work requested.
18 March 2026
A very good service carried out on my BMW everything carried out very efficiently
18 March 2026
I arrived at the centre 10 minutes early to be greeted by the 'receptionist/front of house', after checking me in she showed me to the waiting area and offered to make me a drink. After only a few minutes a lady ( Natalie, i think ) came over to me
18 March 2026
Excellent service
17 March 2026
Great service. Waited a while for a wheel tho
17 March 2026
As a pop in customer without a booking staff were accommodating and seen straight away. Good customer service and felt heard and work planned within 24 hrs due to part being ordered. Staff were calm and understood all the needs.
16 March 2026
Great service
16 March 2026
They looked after me while I waited. Somewhere to work and free coffee
16 March 2026
From Olivia booking the service to Olivia handing over the keys the experience was excellent. Well done Olivia.
15 March 2026
Easy Friendly
15 March 2026
Always get a good service at Doncaster BMW
15 March 2026
Super service as usual fast and efficient.
15 March 2026
Very satisfied
14 March 2026
Perfect service as always
14 March 2026
Excellent service all round. Olivia was really helpful and considerate to my requirements.
14 March 2026
Olivia Explained everything that needed doing for our service. She was very thorough and concise in her explanation. Any questions we had were answered with clarity.
12 March 2026
Service received was very good. Dealt with in a polite and friendly manner. The car was back with me within a couple of hours.
11 March 2026
The service department was great, Extremely disappointed with the quality of the preparation of the vehicle's. Had the vehicle for less than a year and had to pay over £3000 in repairs cost which the warranty didn't cover. Crazy to myself.
11 March 2026
Everyone very polite and efficient very well looked after
09 March 2026
Changed my booking without any fuss and completed the service quickly
09 March 2026
Prompt reply's Quick turn around Courteous Professional
09 March 2026
Olivia was great. She was extremely polite and very efficient in getting things sorted. Car was ready exactly when she said it would be.
09 March 2026
friendliness of staff on arrival and booking in updated and quoted what work needed doing had vehicle ready when promised even though I changed to an earlier time on arrival
09 March 2026
Always an efficient professional service. Natalie Noonan always provides us with an efficient and professional service and she is an asset to Stratstone Doncaster and BMW.
08 March 2026
Quick response and efficient service.
08 March 2026
As always very proficient
08 March 2026
The customer service was fantastic
08 March 2026
Work carried out to a great standard and returned on time.
07 March 2026
Efficient and polite service
07 March 2026
Very satisfied. Excellent and courteous service during my visit and everything completed in time without delay.
04 March 2026
Quick service, kept up to date with progress regularly, friendly staff
04 March 2026
Very good communication between the service team and me
04 March 2026
because service is always good
04 March 2026
friendly, helpful, attentive, everything explained clearly
04 March 2026
The best service centre in the country!!!
04 March 2026
Professional service
02 March 2026
As we weren't booked in the team looked after us extremely well and diagnosed the issue without any trouble or cost
02 March 2026
Price promise
01 March 2026
When i dropped the car off for the service the young Lady that I spoke to was very helpfull as I tried to use your key drop off procedure to log my car in. I also spoke to a Lady in the Service Department who walked me through the work to be done.
01 March 2026
Work done and on time
26 February 2026
Easy / simple and very efficient along with very friendly & caring service adviser. Olivia was great, went over & beyond and was very impressed with her.
26 February 2026
The gentleman in the workshop got me in very quickly and also Stacey was very helpful and tried to make things easier for me by giving me other options
26 February 2026
Very efficient and kept me updated
26 February 2026
Staff were polite and helpful
25 February 2026
Great service,the lady was brilliant and sorted everything out
25 February 2026
Miscommunication around waiting appointment times.
24 February 2026
I'm happy with the service at bmw.
24 February 2026
I was greeted on arrival, looked after throughout.
23 February 2026
Great! Friendly staff and a good service.
23 February 2026
The appointment process was straightforward and staff were very helpful. The work was carried out promptly and the staff were again very helpful and flexible with our requirements.
21 February 2026
The car asnt washed and vacuumed as requested as the key fob battery replacement was omitted. A slight blip on an otherwise excellent service.
21 February 2026
Every step of the process was explained in detail.
21 February 2026
Very helpful staff
20 February 2026
Work was done on time and easy to arrange booking
19 February 2026
Service was excellent, Olivia was outstanding & very helpful
19 February 2026
All the staff were wonderful and very professional.
18 February 2026
Always a pleasure to visit them but I'm not happy with the dash cam they fitted still waiting on a response from them
18 February 2026
I had to call several times to be able to get the appointment in the first instance as the call back that was promised never happened. Asked if I wanted car washing, yes please, it was dirty when I got it back. Promised a call back never received it
18 February 2026
Vehicle Health Check carried out in conjunction with MOT highlighted issues to address in the future.
17 February 2026
The lady dealing with me was very helpful
17 February 2026
Booking was easy, Stacey on service desk was really helpful, understanding and professional, keeping me updated until collecting my car. I felt valued as a BMW customer and received excellent value for money considering main dealer service pricing
17 February 2026
Great customer service
FIND Stratstone Doncaster BMW
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0130 271 3541
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
05 May 2026
My experience with Stratstone Doncaster was outstanding. Jamie made the whole buying process smooth and enjoyable, guiding me from start to finish with professionalism and genuine care. I couldn't be happier with the service I received.